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Car rental in Moscow > Car rental conditions and agreement > Actions in case of an accident

Actions in case of an accident

What you should do in case of an accident when driving a rental car

It can happen to anyone, even to a very experienced driver so it is very important to know what you should do if an accident occurs. The most important thing is to be ready to it and remember about these necessary steps to do:

1st:

  • Phone 112 to call a traffic officer,
  • Inform a manager of AvtoProfi about the accident calling 8-495-505-504-1
    Or using the mobile number of the manager where you have rented your vehicle,
  • It is advisable to take photos of the accident.

2d:

  • Get a police certificate of the established form from the traffic officer,
  • Check the accuracy of the information stated,
  • Check the presence of all damage to the vehicle,
  • Also check the presence of the corner mark of traffic police;

3d:

  • Specify procedure and terms of possible postexecution of documents, namely the date, time and place of receiving the decision if their presence is stated in the certificate of the established form;

4th:

  • You must write down witnesses’ names and surnames, their passport details, phone numbers and addresses;

5th:

  • Within 10 days you must provide us with original documents confirming the occurence of the accident and its consequences with the indication of its circumstances: documents to recognise the accident as an insured one, including information of the other participants of the accident;
  • And an attested initiation or rejection of a criminal case, if any;
  • In the event of a criminal case you must provide us with the court decision.

We remind you that if you are not to blame in the accident, You do not bear any financial or other responsibility!!!

Things to remember if an accident occurs

If it happens, a person, as a rule, experiences considerable stress that is why their behaviour becomes «unusual and inappropriate», especially in the first few minutes. It may come as a delayed reaction, agression, confusing thoughts and etc. Therefore, it is very important to control yourself, although it is very difficult to do in the first few minutes. Do not give in to threats or provocations and do not take the blame even if it seems to you that your blame is obvious at this point.

Just breathe deeply and steadily: when the content of adrenaline in your blood reduces, you will react more adequately.

Good luck on the road!!!

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